# Interactive delivery tracking

## General <a href="#generalidades" id="generalidades"></a>

The following image illustrates the flow of the tracking tool and how recipients are given access to the website. Later on, we'll explain how you can also embed this experience into **your own website or mobile application.**

<figure><img src="https://docs.shippify.co/~gitbook/image?url=https:%2F%2Fcontent.gitbook.com%2Fcontent%2F3HYkf4KLh3ngrsXUauDO%2Fblobs%2FVUEXYVm2ML1khuvfnhPQ%2F01_Shippify_Diagram_01_EN@2x.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=a71b8700b958f3c6ee7af7636a869499df2e7c224feab1959ece54b3ccacd8bc" alt=""><figcaption></figcaption></figure>

The detailed steps are as follows:

1. A delivery request is generated in our system via API or DASH tools and transmitted to our network of drivers.
2. The driver confirms the delivery request and begins the journey to pick it up at the requested time.
3. A unique token is generated to access the tracking link. A notification is sent to the recipient via SMS or EMAIL with the URL and token of the tracking site when the driver picks up the packages.
4. The recipient opens the tracking link on the website and can set the address, contact information, report an issue, and ultimately start a conversation with the driver to resolve any issues on the ground.

## Channels for accessing the tracking site <a href="#canales-de-acceso-al-sitio-de-seguimiento" id="canales-de-acceso-al-sitio-de-seguimiento"></a>

The companies can track their customers in real-time, giving them access to live information and instant updates about the delivery of their products.&#x20;

In our system, a token is generated from metadata containing the recipient's email or phone number. Depending on its configuration, we send the URL for accessing the real-time tracking website through 3 channels:

* **SMS:** If the recipient's information includes a phone number, you can configure your account to send SMS messages and charge you the rate per country.&#x20;
* **EMAIL:** If the recipient's information includes an email address. This option is configured by default for all accounts. You can [customize your email and subject](https://dash.shippify.co/settings/sections/profile).
* **WHATSAPP:** Ask our sales representative about this new channel for sending notifications.

The secure URL of the tracking page is sent through these channels once the delivery changes its status. For example, you can configure the notification to be sent to the recipient each time the driver marks in their app that they are "on the way" to the customer's address.&#x20;

Check out the basic customization you can configure in our DASH APP [here](https://dash.shippify.co/settings/sections/profile).

## Tracking page features <a href="#caracteristicas-de-la-pagina-de-seguimiento" id="caracteristicas-de-la-pagina-de-seguimiento"></a>

When the recipient opens the real-time tracking site, they can:&#x20;

**Report an Issue:** The recipient can report missing information or incorrect geolocation of their address. We provide a drag-and-drop tool to correct the location.&#x20;

**Real-time Chat with the Driver:** The recipient can initiate a conversation via live chat with the driver to instantly provide relevant information that helps facilitate efficient delivery.

<figure><img src="https://docs.shippify.co/~gitbook/image?url=https:%2F%2Fcontent.gitbook.com%2Fcontent%2F3HYkf4KLh3ngrsXUauDO%2Fblobs%2FKy1OIAdpp7MUGgkeQm0j%2Ftracking_chat.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=67a9b3f6c35c983e1f916992b5e5dca57d28ff6aa571e05dd904e48d206bd6b1" alt=""><figcaption></figcaption></figure>

## Tracking page live from your system <a href="#seguimiento-en-directo-dentro-de-tus-sistemas" id="seguimiento-en-directo-dentro-de-tus-sistemas"></a>

Here are some upcoming features and tools you'll have access to. With our technology, you'll be able to create an integrated and personalized look that provides your customers with a completely different digital experience.&#x20;

To integrate real-time tracking into your app or website, contact our team at <developers@shippify.co> for assistance with our latest SDKs and widgets.


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