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  • 👋Welcome
  • 🛒E-commerce
    • Introduction
    • Shopify
      • Functionalities
      • Steps to integrate
      • User guide
      • FAQs
    • Mercado Livre
      • Functionalities
      • Steps to integrate
      • FAQs
    • Vtex
      • Funcionalities
      • Steps to integrate
      • FAQs
    • Beetrack
      • Funcionalities
      • Steps to integrate
      • FAQs
    • Prestashop
      • Functionalities
      • Steps to integrate
      • FAQs
  • 👨‍💻Integration Guide
    • Basic processes
      • Delivery creation
        • Dash
        • Import
        • Zapier
        • API
        • SFTP
        • Custom
      • Status update
        • Webhook subscriptions
        • Continuous Polling
        • Statuses
    • Advanced process
      • Interactive delivery tracking
      • Security
        • [2FA] Two Factor Authentication Method
        • Activate SAML SSO for a Company
  • 📄Shippify Api
    • First steps
    • Deliveries
      • Delivery creation
      • Delivery Quotes
      • Get delivery information
      • Update pickup point
      • Update delivery
      • Change delivery statuses
      • Assign driver
      • Print delivery labels
      • Get a tracking link
      • Attach documents to a delivery
    • Routes
      • Create route
      • Get route information
      • Add a delivery
      • Remove a delivery
      • Break a route
      • Change the status of a route
  • 📝Processes
    • Create a Shippify account
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  1. E-commerce
  2. Vtex

FAQs

AnteriorSteps to integrateSiguienteBeetrack

Última actualización hace 7 meses

What type of delivery can we create with the Application?

You choose the type of delivery you want to display at checkout, you can choose between regular, flex and express.

Can I cancel the deliveries?

Deliveries can be canceled from the Shippify application at no cost, but only when they are still in the Pending Review or Processing state and when they do not yet have an assigned Shipper. After these states, you can only request cancellation by contacting a Shippify operator. Such cancellations are subject to penalties, such as partial or full payment for the delivery being canceled, depending on the situation.

Shippify is not displayed at checkout

If it does not appear as a shipping option when making a purchase, you should check the shipping policy settings. It may be that the delivery is outside the range of configured zipcodes or the weight of the packages exceeded the limits. You can use the shipping simulator to get an idea of ​​what the problem is. .

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