> For the complete documentation index, see [llms.txt](https://docs.shippify.co/developers/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shippify.co/developers/en/e-commerce/vtex/faqs.md).

# FAQs

<details>

<summary>What type of delivery can we create with the Application?</summary>

You choose the type of delivery you want to display at checkout, you can choose between regular, flex and express.

</details>

<details>

<summary>Can I cancel the deliveries?</summary>

Deliveries can be canceled from the Shippify application at no cost, but only when they are still in the **Pending Review** or **Processing** state and when they do not yet have an assigned Shipper. After these states, you can only request cancellation by contacting a Shippify operator. Such cancellations are subject to penalties, such as partial or full payment for the delivery being canceled, depending on the situation.

</details>

<details>

<summary>Shippify is not displayed at checkout</summary>

If it does not appear as a shipping option when making a purchase, you should check the shipping policy settings. It may be that the delivery is outside the range of configured zipcodes or the weight of the packages exceeded the limits. You can use the shipping simulator to get an idea of ​​what the problem is. [More information](https://help.vtex.com/pt/tutorial/simulador-de-envio--tutorials_144).

</details>


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