# FAQs

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<summary>What type of delivery can we create with the application?</summary>

By default, they will be created as regular type.

</details>

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<summary>Can I cancel deliveries?</summary>

Deliveries can be canceled from the Shippify application at no cost, but only when they are still in the **Pending Review** or **Processing** state and when they do not yet have an assigned Shipper. After these states, you can only request cancellation by contacting a Shippify operator. Such cancellations are subject to penalties, such as partial or full payment for the delivery being canceled, depending on the situation.

</details>

<details>

<summary>What happens if I can't install the plugin?</summary>

You can contact technical support for assistance with the installation.

</details>

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<summary>How can I upgrade my plugin version?</summary>

1. Get the latest release [here](https://github.com/shippify/Prestashop-Shippify/releases) by downloading the **shippify.zip** file.
2. In your panel, go to the "Modules and Services" tab. In the upper right corner, click at the "Add new module" button.&#x20;
3. Click to choose a file and upload the **shippify.zip** you have downloaded.

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