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  • 👋Welcome
  • 🛒E-commerce
    • Introduction
    • Shopify
      • Functionalities
      • Steps to integrate
      • User guide
      • FAQs
    • Mercado Livre
      • Functionalities
      • Steps to integrate
      • FAQs
    • Vtex
      • Funcionalities
      • Steps to integrate
      • FAQs
    • Beetrack
      • Funcionalities
      • Steps to integrate
      • FAQs
    • Prestashop
      • Functionalities
      • Steps to integrate
      • FAQs
  • 👨‍💻Integration Guide
    • Basic processes
      • Delivery creation
        • Dash
        • Import
        • Zapier
        • API
        • SFTP
        • Custom
      • Status update
        • Webhook subscriptions
        • Continuous Polling
        • Statuses
    • Advanced process
      • Interactive delivery tracking
      • Security
        • [2FA] Two Factor Authentication Method
        • Activate SAML SSO for a Company
  • 📄Shippify Api
    • First steps
    • Deliveries
      • Delivery creation
      • Delivery Quotes
      • Get delivery information
      • Update pickup point
      • Update delivery
      • Change delivery statuses
      • Assign driver
      • Print delivery labels
      • Get a tracking link
      • Attach documents to a delivery
    • Routes
      • Create route
      • Get route information
      • Add a delivery
      • Remove a delivery
      • Break a route
      • Change the status of a route
  • 📝Processes
    • Create a Shippify account
Con tecnología de GitBook
En esta página
  1. E-commerce
  2. Prestashop

FAQs

AnteriorSteps to integrateSiguienteBasic processes

Última actualización hace 8 meses

What type of delivery can we create with the application?

By default, they will be created as regular type.

Can I cancel deliveries?

Deliveries can be canceled from the Shippify application at no cost, but only when they are still in the Pending Review or Processing state and when they do not yet have an assigned Shipper. After these states, you can only request cancellation by contacting a Shippify operator. Such cancellations are subject to penalties, such as partial or full payment for the delivery being canceled, depending on the situation.

What happens if I can't install the plugin?

You can contact technical support for assistance with the installation.

How can I upgrade my plugin version?

  1. Get the latest release by downloading the shippify.zip file.

  2. In your panel, go to the "Modules and Services" tab. In the upper right corner, click at the "Add new module" button.

  3. Click to choose a file and upload the shippify.zip you have downloaded.

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