FAQs

What type of delivery can we create with the Application?

By default, they will be created as regular type.

Can I cancel the deliveries?

Deliveries can be canceled from the Shippify application at no cost, but only when they are still in the Pending Review or Processing state and when they do not yet have an assigned Shipper. After these states, you can only request cancellation by contacting a Shippify operator. Such cancellations are subject to penalties, such as partial or full payment for the delivery being canceled, depending on the situation.

How long will the activation of the integration take?

After sending the request, it can take up to 7 days.

What do I do if I can't get the IDs of the states and sub-states of Beetrack?

You can submit the request with only the state and substate names, however, it may take a little longer for activation due to this extra step that we must perform internally.

I don't understand how to fill in the table of states and sub-states. Can I submit the request without this data?

This table is essential for updating order statuses within Beetrack. However, you can submit the request with the remaining data and specify that you need help completing this table. Our support team will then contact you to assist you.