Statuses

Last updated 4 months ago

Statuses
A delivery will transition through different states during its life cycle. The meaning of these statuses are described in the table below.
When a delivery is a draft, its still without a specific status. Statuses only work for non-draft deliveries.
Status ID
Sub-Status
Reason-Status
Description
1
scheduled:
​
The delivery is scheduled for a future time. An operator can merge the delivery with others in a route, or leave the system to process it.
1
processing:
​
The delivery request is being processed. At this moment the delivery can be routed with more deliveries depending on the time windows.
2
broadcasting:
​
The delivery is broadcasted to the nearest and available courier.
3
assigned:
​
The delivery was assigned to an specific courier. Waiting for his response. If is not confirmed after a period of time the status changes to broadcasting.
4
confirmed_to_pickup:
​
A courier confirms to pick up the delivery task and is en route to the pickup location.
5
at_pickup:
​
The courier is at the pickup location.
5
on_delivery:
​
The courier has picked up the item and is on route to the drop-off location. Is the in_transit
6
going_to_dropoff
​
The courier notify which drop-off address has to go. This action will trigger the sending of tracking link.
6
at_dropoff
​
The courier is at the drop-off location.
6
hold_by_courier:
​
The items carried by the courier are in mobile warehouse until next delivery intent
​
hold_by_courier:
10
Person not authorized to receive package
​
hold_by_courier:
11
Address not found, need change
6
dropped_off
​
The courier gave the packages to the receiver.
7
completed:
​
The delivery has been successfully completed.
-1
canceled:
​
This delivery was canceled by the API client.
-1
not_picked_up:
​
The courier went to the point but didn't pickup or didn't get to the point
​
not_picked_up:
1
Address doesn't exist
​
not_picked_up:
2
Danger zone
​
not_picked_up:
3
Delivery canceled by company
​
not_picked_up:
4
Other reason
0
returning:
​
The courier is returning the delivery to the pickup location. We will calculate this if the driver confirms a return trip.
​
returning:
5
Danger zone
​
returning:
6
Recipient rejected package
​
returning:
7
Package damaged on route
​
returning:
8
Delivery canceled by company
​
returning:
9
Other reason
Reason Statuses
These are sub-statuses that specify in detail any resolution taken in the master status, this can also be attached to incidents. If you need to have custom reason statusesfor hold_by_courier, not_picked_up or returningyou can contact us at engineering@shippify.co

Status ID	Sub-Status	Reason-Status	Description
1	scheduled:		The delivery is scheduled for a future time. An operator can merge the delivery with others in a route, or leave the system to process it.
1	processing:		The delivery request is being processed. At this moment the delivery can be routed with more deliveries depending on the time windows.
2	broadcasting:		The delivery is broadcasted to the nearest and available courier.
3	assigned:		The delivery was assigned to an specific courier. Waiting for his response. If is not confirmed after a period of time the status changes to broadcasting.
4	confirmed_to_pickup:		A courier confirms to pick up the delivery task and is en route to the pickup location.
5	at_pickup:		The courier is at the pickup location.
5	on_delivery:		The courier has picked up the item and is on route to the drop-off location. Is the in_transit
6	going_to_dropoff		The courier notify which drop-off address has to go. This action will trigger the sending of tracking link.
6	at_dropoff		The courier is at the drop-off location.
6	hold_by_courier:		The items carried by the courier are in mobile warehouse until next delivery intent
	hold_by_courier:	10	Person not authorized to receive package
	hold_by_courier:	11	Address not found, need change
6	dropped_off		The courier gave the packages to the receiver.
7	completed:		The delivery has been successfully completed.
-1	canceled:		This delivery was canceled by the API client.
-1	not_picked_up:		The courier went to the point but didn't pickup or didn't get to the point
	not_picked_up:	1	Address doesn't exist
	not_picked_up:	2	Danger zone
	not_picked_up:	3	Delivery canceled by company
	not_picked_up:	4	Other reason
0	returning:		The courier is returning the delivery to the pickup location. We will calculate this if the driver confirms a return trip.
	returning:	5	Danger zone
	returning:	6	Recipient rejected package
	returning:	7	Package damaged on route
	returning:	8	Delivery canceled by company
	returning:	9	Other reason