Statuses

Statuses

A delivery will transition through different states during its life cycle. The meaning of these statuses are described in the table below.
When a delivery is a draft, its still without a specific status. Statuses only work for non-draft deliveries.
Status ID
Sub-Status
Reason ID
Description
-2
deleted
For deletion. It means it’s not going to be shown on the system
-1
canceled
For canceling. That’s going to be shown on the system
0
not_picked_up_payable
It’s a state for reverse logistic
0
returned
That means the delivery was back to the warehouse.
1
scheduled
The delivery is scheduled for a future time. An operator can merge the delivery with others in a route, or leave the system to process it.
1
pending_to_review
It needs a human review. When the system detects a problem with the delivery data when the delivery is being created Eg. A wrong delivery address or a geolocation problem
1
processing
The delivery request is being processed. At this moment the delivery can be routed with more deliveries depending on the time windows.
1
not_picked_up
The delivery wasn’t able to be picked up But We’re going to do another attempt
1
Address doesn't exist
2
Danger zone
3
Delivery canceled by company
4
Other reason
2
broadcasting
The delivery is broadcasted to the nearest and available courier.
3
assigned
The delivery was assigned to an specific courier. Waiting for his response. If is not confirmed after a period of time the status changes to broadcasting.
4
confirmed_to_pickup:
A courier confirms to pick up the delivery task and is en route to the pickup location.
4
not_picked_up
The courier went to the point but didn't pickup or didn't get to the point
not_picked_up
1
Address doesn't exist
not_picked_up
2
Danger zone
not_picked_up
3
Delivery canceled by company

Reason Statuses

These are sub-statuses that specify in detail any resolution taken in the master status, this can also be attached to incidents. If you need to have custom reason statusesfor hold_by_courier, not_picked_up or returningyou can contact us at [email protected]
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